Shipping Policy

Deluxe Import Trading works with a variety of 3rd party freight companies to bring you the easiest and cheapest shipping options. Whether your order is a small parcel shipment (UPS/FedEx/USPS) or larger orders with LTL (Less Than Truckload) shipping companies, we pack and check our orders to ensure efficient delivery. Unfortunately, we do not offer international shipping at this time. All shipments will be to the continental USA only. If you have any questions or concerns not addressed below, please contact us: https://deluxegm.com/category/496/Contact-Us.html

Shipping Estimates & Charges
Deluxe takes pride on making shipping quick, easy and affordable. We do our best to cover as much of the shipping as possible, but the payment of shipping charges is the responsibility of the buyer. Our shipping estimates are unique to each order based on the items selected, total order volume and total order amount. Shipping estimates are subject to change based on order revisions, substitutions or other circumstances. Below is a chart of our shipping estimates and additional shipping fees. Estimates are a percentage of the order based on the items in your cart minus any items selected for Free Shipping or the Deluxe Select Program. Actual shipping charges will be determined at the time of shipment.

 

Order Amount

(not including Free Shipping Items)

Shipping Estimate %
$0 - $99.99 20%
$100.00 - $249.99 15%
$250.00 - $499.99 10%
$500.00 - $999.99 7.5%
$1000.00 - $1499.99 5%
$1500.00 + Free Shipping

 

Additional Shipping Services Fee 
Delivery Appointment $45.00
Inside Delivery $35.00
Lift Gate Required $45.00
Residential Delivery $85.00

 

 

 

 

 

 

Any item that has been designated as Free Shipping or Deluxe Select will not be counted towards the order total for shipping. Example: $600 order with $200 of Free Shipping Items. We will use the remaining $400 times by 10% shipping rate equals $40.00 for shipping.

Next Day Shipping & Multiple Shipments Per Order (For Deluxe Select Only)

Deluxe has always taken pride in our Free Shipping program. Now we introduce our Deluxe Select Program. Deluxe Select items are in stock ready to ship Next Business Day with Free Shipping. Plus you can choose to ship in multiple shipments to get your Deluxe Select items shipped right away. At checkout select the option for Multiple Shipments. Choosing multiple shipments does not cost anymore. We still use the above shipping estimates to determine total shipping cost for the order. Regardless of the number of shipments required.

Local Deliveries & Will Call

Deluxe Import Trading is located in Carson, CA. For orders over $1,500 we will give Free Local Deliveries within 35 miles of our warehouse located at 17025 Kingsview Ave, Carson CA 90746. We also offer will call for any of our customers who would like to pick up their orders at our location.

Returns Policy

Deluxe Import Trading has always stood behind our product and service. If there is an issue, we want to make it right. If you have any questions not answered below please contact us at: https://deluxegm.com/category/496/Contact-Us.html

*Our return policy does not apply to PPE (personal protection items) and all sales on these products are final.

*All shipments must be checked with a case count and sign the Bill of Lading with the delivery if you plan to issue a return. Any shortages or returns without a signed BOL will not apply with our standard returns policy.

Incorrect/Missing Items & Damages

In the unfortunate event of an item being sent by mistake, arrived with damages, is missing from the order or doesn’t meet the description on the website, you will have 10 days from the delivery date to file a claim. After a claim is submitted we will assign you a RMA # (Return Merchandise Authorization Number). No returns will be accepted without a RMA #. Incorrect goods will be returned at the expense of Deluxe Import Trading. For damaged goods, the product will be replaced with new condiition replacements of the same item. Returns due to buyer’s remorse will be at the expense of the customer and are subject to a 20% restocking fee.

Payments Policy

Deluxe Import Trading wants to make your shopping experience as quick & easy as possible. If you have any questions now answered below please contact us at: https://deluxegm.com/category/496/Contact-Us.html

Credit Cards

We now accept credit cards through our website for easy ordering or you can contact your sales representative to submit a payment. We accept the following major credit cards: Visa, MasterCard, Discover & American Express.

Payment Terms

Deluxe Import Trading offers payment terms to qualified customers. If you feel you meet these requirements and wish to apply for terms please contact your sales representative. If you are already approved for terms, you can submit your order on the website using your open balance.

Checks & Wire Transfers

If you wish to submit your order and pay with a check or wire transfer, your order will be finalized once the check or wire has been received and cleared through your bank. Please mail any checks to our corporate office: 17025 Kingsview Ave, Carson CA 90746 or contact your representative for wire instructions.

Cancelled Orders

In the event that you wish to cancel an order that has already been processed, you will need to contact your sales representative. All sales on DeluxeGM.com are final and are subject to a 20% restocking fee.